Outreach & tenancy sustainment
Practical support that helps young people manage their tenancy, build independence and create a stable home.
Make a referralSupport delivered in the young person’s home
Our flexible outreach service supports young people aged 16–25 who live in their own tenancy, temporary accommodation, supported housing or another community-based setting. Support is delivered in the young person’s home and community, shaped around their goals, strengths, risks and changing circumstances.
We work alongside the young person — not simply doing things for them — so that each contact builds knowledge, confidence and independence.
The young people we work with
Preparing for independence
Looked-after children preparing for independence, and care leavers living in their first tenancy.
Moving on & at risk
Young people moving on from supported accommodation, or at risk of tenancy breakdown or homelessness.
Extra help to thrive
Young people on the edge of care, receiving Youth Justice support, NEET or at risk of becoming NEET, or needing help to manage appointments, finances and independent living.
Support tailored to each young person
Support is tailored to the young person and their tenancy, and may include:
- Understanding tenancy responsibilities
- Budgeting, bills and managing Universal Credit
- Preventing rent arrears and responding early to concerns
- Cleaning, cooking and household routines
- Reporting repairs and communicating with landlords
- Attending housing, benefits, health and professional appointments
- Accessing education, training and employment
- Confidence, motivation and emotional-regulation strategies
- Personal safety, healthy relationships and safer decision-making
- Liaising with social workers, personal advisers and housing officers
Every young person receives an individual assessment and an outcome-focused support plan.
Make a referralHow we work
Trauma-informed & relationship-based
Strengths-focused, aspirational and culturally responsive — flexible around changing needs.
Safeguarding-led & recorded
Outcome-focused throughout, and coordinated closely with the professional network.
Building real independence
We build knowledge, confidence and independence at every contact, working towards planned step-down or move-on.
Recommended support-only pricing
Transparent, support-only pricing. Charges do not include rent or accommodation.
| Service | Cost | Effective rate |
|---|---|---|
| Initial assessment & support plan | £175 one-off | Includes assessment, liaison and plan |
| Flexible spot support | £45 per hour | Minimum one hour |
| Light support — 3 hours weekly | £129 per week | £43 per hour · approx. £559 / month |
| Standard support — 5 hours weekly | £210 per week | £42 per hour · approx. £910 / month |
| Enhanced support — 10 hours weekly | £400 per week | £40 per hour · approx. £1,733 / month |
| Evening or weekend support | £55 per hour | By prior agreement |
| Bank-holiday support | £70 per hour | By prior agreement |
Monthly figures are approximate, calculated across 52 weeks. Support charges do not include rent or accommodation. Personal care, waking-night provision and emergency accommodation are excluded. Standard case recording and monthly progress reporting are included in weekly packages. Additional professional meetings or specialist reports can be charged at £45 per hour. Travel outside the agreed delivery area, congestion charges and exceptional parking may be charged separately. Prices are subject to assessment, risk level, location and delivery arrangements.
Clear evidence for commissioners
Commissioners and referrers receive an initial needs and tenancy-sustainment assessment, an individual support and action plan, contact and intervention records, monthly progress summaries, risk and safeguarding updates, young-person feedback, outcome tracking, and planned step-down or move-on recommendations.
Help a young person sustain their home
Contact us to discuss a referral, request an assessment or design a tailored outreach package.
Start a referral
Social workers and local authorities can start a referral here. We respond quickly and confidentially.